Mnazi Mmoja Street, Arusha, Tanzania
255 652 360 000

Maasai Mart FAQs

Are all products on maasai mart handmade?

Yes, we are exclusively offering our customers 100% handmade products. We also take the strict actions to ensure that any seller found to be selling non-handmade products is immediately deregistered from selling on Maasai Mart.

Do I need an account to shop on maasai mart?

No, you don’t need to have an account already created. You can create one as you check out, once you’ve found the product you want to buy.

How do I place an order on maasai mart?

Shopping on maasai mart is as easy as 123!

Once you have found the product you want to buy, just follow the steps below:

1. Click on ‘ADD TO CART, to add this product to your cart,
2. Click on ‘cart’ in the top right corner,
3. Register/Login into your account by entering your email and password,
4. Enter your shipping/billing information,
5. Choose your preferred payment option,
6. Click on ‘Confirm order’ to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a important step before we ship your order.

For any inquiries contact our Customer Service Call Center via +255 652 360 000 or email us at info@maasaimart.com

How do I make payment on Maasai Mart?

You can choose from the different payment methods available on Maasai mart. i.e

1. Credit/Debit Card
2. MPESA

You can find the payment methods during the final step of checkout in detail.
Contact our Customer Service for more information.

Are there any hidden costs or charges if I order from Maasai mart?

There are no hidden costs when you order from Maasai Mart. All costs are 100% visible at the end of the checkout process.

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