FAQs

Frequently Asked Questions

1. What products do you sell at Maasai Mart?
We specialize in authentic Maasai products, including handmade Maasai blankets and beaded jewelry. Each piece is crafted by skilled Kenyan artisans, preserving the rich cultural heritage of the Maasai people. Our products are carefully sourced to ensure quality and authenticity.

2. Are the products really handmade?
Yes, absolutely! All of our products are carefully handcrafted by skilled Maasai artisans in Kenya. From the vibrant, handwoven blankets to the intricate beaded jewelry, each item is a testament to the traditional craftsmanship passed down through generations.

3. How do you ensure the authenticity of your products?
We work directly with Maasai artisans and communities in Kenya to ensure that every product we sell is authentic. We also maintain close relationships with the artisans to ensure fair practices and the use of traditional methods. We take great pride in offering only genuine, handmade items that honor Maasai culture.

4. Where are your products made?
Our products are handmade in Kenya, where our artisans live and work. We collaborate directly with local craftspeople to bring the unique beauty of Maasai art and culture to the world.

5. Do you offer international shipping?
Yes! We offer international shipping, including to the UK and other countries. When you place an order, we’ll ensure it’s delivered safely to your doorstep. Shipping times and rates may vary depending on your location. You can find more details on shipping rates and times during checkout.

6. How long will it take to receive my order?
Orders typically ship within 3 business days from the date of purchase, and shipping times depend on your location. For UK orders, it generally takes 1 to 2 business days to arrive. International orders may take a little longer. You’ll receive tracking information as soon as your order has been shipped.

7. Do you offer returns or exchanges?
We want you to be completely satisfied with your purchase! If for any reason you’re not happy with your item, we accept returns and exchanges within 5 days of delivery. Please note that the item must be in its original condition. For more details on our return and exchange policy, check out our Returns & Exchanges page.

8. Can I customize a product or order in bulk?
We offer a limited number of customization options for certain products, such as personalized beaded jewelry. If you’re interested in bulk orders or specific customizations, please reach out to us via our contact page, and we’ll be happy to discuss your needs.

9. How can I care for my Maasai products?
To keep your Maasai blankets and jewelry in the best condition, we recommend following these care instructions:

• Blankets: Hand wash gently in cold water, or dry clean for best results. Avoid harsh chemicals or bleach.
• Jewelry: Store in a cool, dry place. Clean with a soft cloth to maintain the luster of the beads and metals. Avoid contact with water or perfumes.

10. How can I support the Maasai culture beyond buying products?
We believe in promoting cultural appreciation and preservation. One way you can support Maasai culture is by learning more about their traditions and history. Consider supporting organizations that advocate for the rights and empowerment of the Maasai people, and share the beauty of their culture with others. We also encourage you to spread the word about our mission to preserve Maasai heritage!

11. Can I visit your artisans in Kenya?
We’re proud of the artisans we work with, but at this time, we do not offer direct tours or visits to the workshops. However, we’re happy to share the stories of the artisans and their work through our website and social media. Stay connected with us for updates and insights into the lives of the amazing people behind the products.

12. Do you collaborate with other organizations or causes?
Yes, we are always open to collaborations with organizations that align with our mission to preserve culture and empower artisans. If you’re part of an organization or project that supports Maasai culture or ethical craftsmanship, we’d love to hear from you! Reach out to us through our contact page.