Shipping & Handling
Shipping & Handling
At Maasai Mart, we strive to provide a smooth and reliable shipping experience so you can enjoy your authentic Maasai products as soon as possible. Below, you'll find all the information you need about shipping, including our rates, timelines, and policies.
Where We Ship
We’re proud to offer international shipping to a variety of locations, including the UK and other countries. Whether you're shopping for yourself or gifting a loved one, we’ll make sure your order reaches you safely.
Shipping Times
- UK Orders: Standard delivery typically takes 3-7 business days. Expedited options may be available at checkout.
- International Orders: Shipping times vary depending on your location, but generally take 7-14 business days. You’ll be notified if there are any delays or customs issues.
- Processing Time: Orders are usually processed within 1-2 business days. You’ll receive an email once your order is shipped with tracking details.
Shipping Rates
Our shipping rates are calculated based on your location and the size/weight of your order. You’ll be able to review the shipping cost during checkout before completing your purchase. We aim to keep our rates fair and transparent.
Free Shipping
We offer free standard shipping on orders over £70 within the UK. International orders may also be eligible for free shipping promotions, so be sure to check for any active offers.
Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order and get real-time updates on its delivery status.
Customs & Duties
For international orders, please be aware that customs duties, taxes, and fees may be applied by your country upon arrival. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or damaged products, please don’t hesitate to reach out to us. We’re here to help and will work with you to resolve the issue promptly.
Lost or Stolen Packages
While we make every effort to ensure that your package is delivered safely, Maaai Mart cannot be held responsible for lost or stolen packages once the courier has delivered them. Please track your package regularly and contact the courier directly if there’s an issue with delivery.
Contact Us
If you have any questions or concerns about shipping, feel free to reach out to us at maasaimartt@gmail.com. We’re happy to assist!