Shipping Policy – Maasai Mart Shop

Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• We do not ship on weekends or public holidays.
• In case of high order volumes, processing might take longer. We will notify you via email if delays occur.

Shipping Rates & Delivery Time

Domestic Shipping (Within the UK)

• Standard Shipping (3-5 business days): £3.99 – £5.99
• Express Shipping (1-2 business days): £7.99 – £12.99
• Free Standard Shipping for orders over £50

International Shipping

We ship worldwide! Below are estimated shipping costs:

Europe (5-10 business days)

• Standard Shipping: £8.99 – £14.99
• Express Shipping: £18.99 – £25.99

USA & Canada (7-14 business days)

• Standard Shipping: £12.99 – £19.99
• Express Shipping: £25.99 – £35.99

Rest of the World (10-20 business days)

• Standard Shipping: £15.99 – £24.99
• Express Shipping: £30.99 – £45.99

Courier Services

We use Royal Mail, DPD, DHL, UPS, and FedEx to ensure reliable and secure delivery.

Customs, Duties & Taxes

• International orders may be subject to customs fees or import duties imposed by the destination country.
• These charges are the customer’s responsibility.
• Maasai Mart Shop is not liable for customs delays.

Order Tracking

• A tracking number will be sent via email once your order ships.
• If you haven’t received tracking details within 3 days, contact us at [Your Contact Email].

Lost or Delayed Shipments

• If your package is delayed, please check tracking updates or contact us for assistance.
• Maasai Mart Shop is not responsible for lost or stolen packages marked as "Delivered."

Incorrect Shipping Address

• Ensure your shipping address is accurate at checkout.
• If an incorrect address is provided and the package is returned to us, the customer must cover re shipping costs.

Damaged Items & Returns

• If your order arrives damaged, email us within 48 hours with photos of the item and packaging.
• We will offer a replacement or refund based on the issue.
• For full return details, visit [Return Policy Link].

Contact Us

For any questions, email us at maasaimartt@gmail.com